Privacy Policy

At Arabian Vista Tours, we are committed to protecting the privacy and security of your personal information. This privacy policy describes how we collect, use, and protect the personal data you provide when using our online platform or services. It also outlines your rights concerning your information.

Information We Collect

We may collect personal information directly from you when you use our site, inquire about or book services, contact us, or interact with our online platform. The types of personal data we may collect include:

- Identity and contact data: such as your name, address, email address, telephone number, date of birth, gender, passport details, and emergency contact information.

- Payment and transaction data: such as payment card details or bank account information provided for booking and payment purposes.

- Booking and service data: details about the services you book or inquire about, travel preferences, special requests, dietary requirements, health information relevant to travel, and other information necessary to fulfill your travel arrangements.

- Technical data: including internet protocol (IP) addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.

- Usage data: information about how you use our site, products, and services.

- Marketing and communications data: your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect information automatically as you navigate through our site using cookies and similar tracking technologies. Details about our use of these technologies are provided later in this policy.

How We Use Your Information

We use your personal data for various purposes based on different lawful bases, including:

- To perform a contract with you: To process and fulfill your bookings for travel packages, accommodations, tours, visa assistance, transfers, and other services. This includes processing payments, confirming arrangements with suppliers, and providing you with the services you have requested.

- For our legitimate interests: To manage our business, improve our services, personalize your experience, communicate with you about your bookings, respond to your inquiries, conduct market research, analyze site usage, and prevent fraud.

- To comply with a legal obligation: To meet legal or regulatory requirements, such as those related to immigration, customs, security, or financial reporting.

- With your consent: For sending you marketing communications about services we believe may be of interest to you, where required by law. You can withdraw your consent at any time.

Data Sharing and Disclosure

We may share your personal data with third parties as necessary to provide our services or for legitimate business purposes, including:

- Service providers: With hotels, airlines, transport companies, tour operators, visa processing centers, and other suppliers involved in delivering your travel arrangements.

- Business partners: With entities that assist us with payment processing, marketing, data analytics, and IT services.

- Legal and regulatory authorities: When required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

We ensure that these third parties are required to protect your data and use it only for the purposes for which it was provided.

Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to:

- Request access to your personal data.

- Request correction of your personal data.

- Request erasure of your personal data.

- Object to processing of your personal data.

- Request restriction of processing your personal data.

- Request the transfer of your personal data.

- Withdraw consent.

To exercise any of these rights, please contact us using the details provided in the 'Contact Us' section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this service may become inaccessible or not function properly.

Changes to this Privacy Policy

We may update this privacy policy from time to time. Any changes we make will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us by post at the following address:

Arabian Vista Tours
15
Al Safa Business Tower,
Floor 12,
Dubai, Dubai,
50299
United Arab Emirates